Community building seminal paper http://www.jmir.org/2013/6/e119/

[Annette McKinnon]

Some of us know Colleen Young well. She lives in Toronto, and her expertise is in online communities. Some of this information may be useful to PAN, or to our members if they are asked to provide input and mentoring to people who are trying to set one up.

This story and the paper she wrote lays out how a community of support among patients works when it is run by a large healthcare organization. I'd say this is a best case

Some of what they do is common to us, other things not so much.

How Mayo Clinic Built a Thriving Online Patient Community http://bit.ly/2MUMtLp

Community building seminal paper http://www.jmir.org/2013/6/e119/