Listening leads to a binder not an app - thoughts?

[Alies Maybee]

I came across this interesting article by Lucien Engelen on listening to users and what resulted in a binder instead of another app.
Take a look.

[Debra Turnbull]

@Alies-Maybee
Brilliant...!

A true reflection of the reality of patients dealing with the Canadian health care system.

Bizarre... someone actually listening to patient/users...