Design research findings: Learning from complex patients and the providers who treat them

[Annette McKinnon]

Katie McCurdy posted this in Medium. I am putting it here because she gets down to the purely primary care, doctor and patients in the office issues.

I like her method and the way she analyzed for the themes, so here's the link if you want to have a look. It is from the US but she looks at the basic interactions through talking to patients and health care providers.

https://medium.com/@katiemccurdy/design-research-findings-a73a1f4d16c