Lessons learned as an undercover patient

[Claudia Hernandez]

Hello everyone

I saw this article and thought you may like it

Claudia

4 lessons I learned as an undercover patient

https://www.linkedin.com/pulse/4-lessons-i-learned-undercover-patient-kate-dewhirst

[Alies Maybee]

Thanks, Claudia, this is great and very on the mark.

She makes good points, ones most of us know but the key to me were her examples and her positive suggestions for improvement. Definitely worth the read. Alies

[Claudia Hernandez]

You are most welcome. I too liked the tone and the proactive style she uses presenting ideas to overcome issues.

[Lorraine Bayliss]

I think a lot of these lessons learned can be true for the research environment as well.... Patients are vulnerable at an unfamiliar table with health care professionals; there is a need to write down and share the answers for things that patient advisors ask most often and visuals are always good; encourage advisors to seek out and share experiences with other advisors (peer support); and listen, listen, listen!

Definitely some transferrable messages!