I wanted to understand what service blueprint was and found this:
customer journey maps vs service blueprints

Yes !! This speaks truth. Been there; done that.

Norway! The study confirms what we experience here in Canada. The emotional burden for caregivers is only lightly touched upon, but has an impact on health (which is not mentioned in the graphic).

Interesting to see how another country parallels our own - by the system "dumping" on family caregivers . The abstract also speaks to the lack of literacy by those outside the health care system.

Do you envision PAN playing a literacy role? and how?